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Delivery Policy

At That’s Sooo You, we are committed to ensuring that your fabulous items reach you in a timely and secure manner. Below, you will find detailed information regarding our delivery processes, including timelines, costs, and procedures for when things don’t go as planned.

Dispatch Times

Standard items are prepared and dispatched within 3-5 working days from the date of your order. We strive to ensure that your items are sent off as quickly as possible so you can enjoy them without delay.

UK Delivery

We offer the following UK delivery options:

Royal Mail 2nd Class, 2-3 working days following dispatch*. 

DPD, 1-2 working days following dispatch*. Tracking available.

Collection from store: Blake House Craft Centre, Blake End, Nr Braintree, Essex, CM77 6SH. Opening hours; Tuesday-Saturday 10am-4:30pm, Sunday 11am-4pm.

*Please note, while we hope your order arrives within this timeframe, it is not guaranteed.

Urgent Delivery

If you’re in a hurry and require faster delivery, we’re here to help. Please get in touch with us at info@thatssoooyou.co.uk, and we can provide options for quicker delivery services. Additional charges will apply for expedited delivery, and we’ll provide all the details you need to make an informed choice.

International Delivery

We love sending our items to customers around the world. If you’re based outside the UK and interested in purchasing from us, please contact us at info@thatssoooyou.co.uk for a delivery quote. We’ll provide you with all the necessary information, including costs and estimated delivery times, tailored to your specific location.

Lost or Damaged Items

In line with Royal Mail’s guidelines, an item is only considered lost if it has not arrived after 10 days from the date of posting. Should your delivery not arrive within this timeframe or the DPD timings, please reach out to us at info@thatssoooyou.co.uk

Likewise if your delivery has arrived damaged, please contact us at info@thatssoooyou.co.uk

We’re here to support you, offering replacements or refunds as appropriate to resolve the situation to your satisfaction.

Contact Us

Your satisfaction is our top priority. For any questions or concerns about our Delivery Policy or if you need further assistance with your order, please don’t hesitate to contact us at info@thatssoooyou.co.uk. We’re always here to help and ensure your shopping experience with us is nothing short of fantastic.