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Terms & Conditions


Welcome to That’s Sooo You These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to these terms. Please read them carefully.

1. Overview

This website is operated by That’s Sooo You Limited and its parent company, Lucy Creates. Throughout the site, the terms “I”, “me”, “we”, “us” and “our” refer to That’s Sooo You. We offer this website, including all information, tools, and services available, to you, the user, conditioned upon your acceptance of these Terms of Service.

2. Our Store & Hosting Platform

Our store is hosted on Shopify Inc. Shopify provides us with an e-commerce platform that allows us to sell our products and services to you.

3. General Conditions

  • By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or have given us consent to allow any of your minor dependents to use this site.
  • You may not use our products for any illegal or unauthorized purpose.
  • A breach or violation of any of these Terms will result in an immediate termination of your services.

4. Products & Services

  • All descriptions, images, and prices of products are subject to change at any time without notice.
  • We reserve the right to discontinue any product at any time.
  • We strive to accurately display our products, but we do not guarantee that your screen’s display of any colour or image will be accurate.

5. Orders & Payment

  • We accept payment via Shopify Payments, PayPal, credit/debit cards, and other approved payment methods.
  • Prices are listed in GBP (£) and include VAT unless otherwise stated.
  • We reserve the right to refuse any order at our discretion.
  • You agree to provide accurate billing and shipping information.

6. Shipping & Delivery

  • Shipping times and costs are outlined in our shipping policy.
  • We are not responsible for delays caused by couriers or customs.
  • If a package is lost or damaged during transit, please contact us immediately.

7. Returns & Refunds

  • Our Returns & Refunds Policy is available here
  • We comply with UK consumer law, including the Consumer Rights Act 2015, allowing you to return faulty or incorrect items within 30 days for a full refund.
  • Due to hygiene reasons, body jewellery cannot be returned unless faulty.

8. User Accounts & Security

  • If you create an account, you are responsible for maintaining the confidentiality of your account and password.
  • We are not liable for any loss or damage arising from your failure to protect your login credentials.

9. Prohibited Uses

  • You may not use our site or services for any unlawful purpose or violate Shopify’s Acceptable Use Policy.
  • You must not transmit any malicious code, spam, or interfere with the security of the website.

10. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website.
  • Our liability shall not exceed the amount you paid for the purchased products.

11. Privacy Policy

Your submission of personal information is governed by our Privacy Policy, which you can view here

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Your continued use of the site after changes constitutes acceptance of those changes.

13. Contact Information

For any questions about these Terms of Service, please contact us at info@thatssoooyou.co.uk

By using our site, you agree to abide by these Terms of Service. Thank you for shopping with That’s Sooo You.

That’s Sooo You Unit 4, Williams Field Business Centre, Brick End, Broxted, Essex CM6 2GU info@thatssoooyou.co.uk

Last updated: 22/04/25

 

 

 

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